O'Kelly's HVAC - Terms of Service

1. General Agreement

By scheduling services with O'Kelly's HVAC, you ("Customer") agree to the following terms and conditions. These terms are subject to change without notice, and it is the Customer's responsibility to review the most current version before engaging in any services. O'Kelly's HVAC is a licensed, insured, certified, and locally operated HVAC company in Lawrence, Kansas. We also hold a valid solicitor’s license for any direct solicitation of services.

2. Payment Terms

  • All payments must be made online or upfront before work begins unless otherwise agreed upon.

  • In cases where billing is allowed, payment is due within 30 days of the invoice date. After 30 days, a late fee of 1% per month will be applied to any outstanding balance.

  • Failure to settle payments in accordance with these terms may result in suspension of services until the account is brought current.

  • Customers agree that no work will commence until payment terms are fulfilled or agreed upon.

3. Service Plans

  • Bi-Yearly Plan: Includes ONE service call per year.

  • All-in-One GOLD Plan: Includes TWO service calls per year.

  • Flat Rate Labor: Prepaying for an hour of labor is also known as a Service Call.

  • All Flat Rate Labor must be prepaid for the first hour.

  • Additional Labor Charges, Part Ordering, Travel, Time, etc. all must be paid for onsite before the service is performed.

  • If a service call or inspection is missed by the Customer without prior notice, it will be forfeited and cannot be rescheduled or refunded.

  • Plans are non-transferable between properties or new owners.

  • During a service call, I meticulously inspect your system, conduct diagnostic tests, and identify any malfunctions. Any necessary repairs or issues will be discussed with you, and you'll receive part pricing and a labor estimate either on-site or shortly after.

  • The HVAC service call for diagnosis and assistance includes the cost of the trip, travel expenses, gas, one hour of labor, and any necessary diagnosis.

4. Free Services for Seniors

  • Free services are available to seniors, and others, who are unable to pay, based on O'Kelly’s HVAC’s own research and discretion. This offer applies only to qualifying individuals and is subject to availability.

5. Scheduling & Cancellations

  • Appointments must be scheduled by the Customer; however, O'Kelly's HVAC will make every effort to assist with planning and reminders.

  • A minimum of one week's notice is required to reschedule or cancel an appointment.

  • Cancellations made with less than one week's notice will result in a prorated refund based on services already rendered and those remaining. A 50% refund will apply to unused services that are canceled.

  • Appointments may be rescheduled by O'Kelly’s HVAC due to work needs without penalty to the Customer.

6. On-Site Requirements

  • An adult (18+) must be present during all appointments for communication clarity. If no adult is present, O'Kelly’s HVAC cannot guarantee communication accuracy but may proceed with work if access (keys/codes) is provided.

  • In cases where no adult supervision is provided, O'Kelly’s HVAC will take photos and video recordings before and after the work for documentation purposes.

7. Parts & Materials

  • All necessary parts and materials must be available before an appointment can be officially scheduled or work can begin.

  • Materials and parts are subject to a markup factor when billed.

  • Once agreed and paid for by the customer, Okelly will then buy the needed equipment.

8. Travel & Service Area

  • Free travel within Lawrence, Kansas is included in all plans.

  • Commercial clients are subject to a markup factor compared to residential clients.

9. Work Guarantee & Warranties

  • While O'Kelly’s HVAC guarantees that all work performed is insured and completed by a trained technician, no specific outcome can be guaranteed due to the nature of HVAC systems potentially amplifying other issues when one problem is fixed.

  • Any warranties on parts or equipment are provided by the manufacturer and not by O'Kelly’s HVAC directly unless otherwise stated in writing.

  • If a particular repair or service cannot be completed by O'Kelly’s HVAC, we will work with the Customer throughout the process and provide free networking referrals to other professionals as needed.

10. Refunds & Service Completion

  • No refunds are provided once services have begun; however, O'Kelly’s HVAC guarantees ongoing support until job completion, even if it involves working with another company for final resolution.

11. Customer Responsibilities

  • The Customer agrees to provide access to the property as needed for scheduled appointments (including keys/codes if no one is home).

  • The Customer agrees that clear communication is essential for quality service delivery. Without proper post-payment communication from the Customer, O'Kelly’s HVAC reserves the right to delay or suspend work until clarity is established.

12. Respecting Your Home

O'Kelly's HVAC takes pride in respecting your home:

  • We will do our best to maintain cleanliness during our work process, including cleaning up after completing tasks and removing any trash generated during our service.

  • However, if there is a lack of preparation on the part of the Customer (e.g., cluttered workspace, inaccessible equipment), we can only do our best within those constraints. Customers are encouraged to ensure that the work area is prepared prior to our arrival for optimal service quality.

13. Privacy Policy

O'Kelly's HVAC respects your privacy:

  • We do not sell or share your personal information with third parties.

  • Information collected is used solely for recordkeeping and customer account management purposes.

14. Dispute Resolution

In case of any disputes:

  • All disputes must be communicated via email.

  • The goal of O'Kelly’s HVAC is customer satisfaction, ensuring that Customers feel they have received value for their money through open communication and resolution efforts.

15. Limitation of Liability

O'Kelly's HVAC will not be held liable for:

  • Any loss or damage resulting from miscommunication when no adult (18+) was present during service calls.

  • Any issues arising from pre-existing conditions within the system that were not caused by our work but may have been exacerbated by repairs or maintenance performed.

16. Compliance with Local Regulations

O'Kelly's HVAC complies with all local laws and regulations governing HVAC services in Lawrence, Kansas, including holding a valid solicitor’s license where applicable for direct solicitation of services.

17. Amendments to Terms

These terms may be updated at any time without prior notice. By continuing to use our services after changes are made, you agree to abide by the updated terms.

*Service Call #1

The HVAC service call is for diagnosis and assistance includes the cost of the trip, travel expenses, gas, one hour of labor, and any necessary diagnosis. A simple fix will be performed on site.

During a service call, I meticulously inspect your system, conduct diagnostic tests, and identify any malfunctions.

Any necessary repairs or issues will be discussed with you, and you'll receive part pricing and a labor estimate either on-site or shortly after.

We will then discuss clear solutions to restore your system to its optimal performance. If needed, any referrals are always provided free of charge, and I will assist you throughout the process.

Trust and respect are important to me, as I strive to keep your home comfortable and efficient year-round.

*Service Call #2

A Third HVAC Service Call for Diagnosis and Assistance

*Service Call #3

A Third HVAC Service Call for Diagnosis and Assistance

*Summer Prep A/C

Yearly AC Check-Up

To ensure your air conditioning system is running efficiently and reliably during the hot summer months, it's important to conduct a comprehensive check-up.

Here are the key areas and components I focus on:

  • Refrigerant Levels

  • Pressures

  • Cleaning and Dusting

  • Electrical Connections and Circuits

  • Multimeter and Visual Checks

  • Condenser Coil

  • Air Filter

  • Blower Motor

  • Evaporator Coil

  • Drain Line

  • Fan Motor and Blade

  • Compressor Check

  • Capacitor

  • System Performance Test

  • Insulation Check

  • Thermostat


    By focusing on these areas, I can help maintain your air conditioning system’s efficiency and reliability throughout the summer.

    Regular maintenance not only extends the life of your equipment but also helps reduce energy costs and prevent unexpected breakdowns.

*Winter Prep Furnace

Yearly Furnace Check-Up

To ensure your furnace is running efficiently and safely, it's important to conduct a yearly check-up.

Here are the key areas and components I focus on:

  • Cleaning and Dusting

  • Electrical Connections and Circuits

  • Multimeter and Visual Checks

  • Safety Switches: such as flame rollouts, thermal limits, and pressure switches

  • Air Filter

  • Flame Sensor

  • Ignition Device

  • Inducer

  • Blower

  • Capacitor

  • Heat Exchanger

  • Thermostat

  • Gas Lines and Connections

By focusing on these areas, I can help maintain your furnace’s efficiency and safety throughout the year.



After Hours

After Hours means after a standard 5pm business day.

AI Support

OKELLYS HVAC hosts an AI assistant, to answer basic questions and concerns.

Air Conditioner Repair

Air Conditioner Repair

Airflow Check

Check cubic feet per meter of air before at start and at end of your air. Find if there is a differential, and trace down the problem.

Ambient Air Recording

Ambient air temperature refers to the temperature of the air surrounding an object or space. In HVAC systems, this measurement is used to monitor the environmental conditions and make real-time adjustments

Any Customer Concerns

The Customer Is paying money, and they deserve to have a job done well. Questions, and follow up concerns will not be ignored. Part of the requirements for finding an HVAC business to use, should be how you are treated after paying. It is your home; you have the right to ask questions about it.

Any Weekend

Any Weekend means that weekends are not blacklisted, simply because its inconvenient or not common.

Blower Motor

Think of this as a strong sturdy fan that moves the air around. This can collect dirt and moisture and be difficult to even scrape off - this lessens the ability of the blades to scoop and move air.

Borescope Camera

Long cable with camera tip for inspecting tight spaces.

Capacitor

A short life but high capacity 'battery'

High heat and power fluctuations can damage these, and often require swapping out.

You can find these on compressors / fans.

Carbon Monoxide Test

The World Health Organization recommends that the indoor air level for CO be below an average of 9 parts per million (ppm) for any eight-hour period, and below 25 ppm for any one-hour period. One ppm means one part of CO per million parts of air.

Coil Cleaning

non-acid cleaning foam, often no rinse required, for coils/metal.

cold / hot spots

Check cold/hotspots spots on ductwork, indicating non balanced air.


Combustible Gas Test

Test for gas leaks, such as gas lines, furnace, water heater, etc.

Complete System Report

System Specifications Report

Our System Spec Report provides a detailed diagnosis of your HVAC system's current specifications, both under load and at rest, making it an invaluable tool for landlords, new homeowners, and anyone looking to enhance system efficiency. This report not only helps in understanding the current state of your HVAC system but also aids in proactive maintenance and energy management.

**Benefits:**

- **For Landlords**: The report helps manage liability by ensuring that HVAC systems in rental properties meet safety and performance standards. This can prevent potential issues and costly repairs down the line.

- **For New Homeowners**: Gain a comprehensive understanding of your new home's HVAC capabilities. This insight allows you to identify areas where efficiency can be improved, leading to potential energy savings and increased comfort.

- **For Efficiency Enthusiasts**: Optimize your system's operation to improve performance and reduce energy costs. Understanding your system's specifications allows for informed decisions about upgrades or adjustments that can enhance overall efficiency.

**What We Offer:**

- Full documentation of system specifications

- Comparison of current performance against manufacturer specifications

- Detailed parts list and documentation

- Contact information for technical support, including phone numbers

- Measurement of airflow in CFM (Cubic Feet per Minute)

- Calculation of target superheat and subcooling values

- Analysis of temperature and humidity levels

By providing these insights, you can ensure your HVAC system operates efficiently and meets all required standards. Contact us today to schedule your System Spec Report.

Compressor

The compressor is the heart of an air conditioning or refrigeration system. It compresses low-pressure refrigerant vapor into a high-pressure, high-temperature vapor. This compressed vapor then flows to the condenser where it releases heat and condenses into a liquid. The compressor is typically located in the outdoor unit and requires regular maintenance to ensure efficient operation.

Condensate Drain Clearing

Condensate Drain Line Clearing, makes sure water can drain and not get backed up into electronics. Also makes sure bacteria's do not grow on moisture if treated.

Condenser Clean

Condenser Clean:
Cleaning the outdoor condenser unit is an important maintenance task:

Regular cleaning improves efficiency and extends the life of the system

Contactor

Contactor:
The contactor is an electrical switch that controls power to the outdoor compressor and fan motor. Have a professional inspect and replace if needed.

Crawl Space Crawl-Thru

Find hazards and energy loss issues that others dont want to look for.

DeHumidifier Suggestions

Dehumidifier:
Dehumidifiers remove excess moisture from the air. Proper maintenance helps the dehumidifier run efficiently and prevents mold growth

Door Safety Switch

Door Safety Switch:
A door safety switch is an important safety feature on furnaces and air handlers. It automatically shuts off the blower when the access panel is removed, preventing injury from moving parts. The switch should be checked regularly to ensure proper operation.

Dryer Vent Cleaning

Dryer Vent Cleaning:
Regular dryer vent cleaning removes lint buildup, improving dryer efficiency and reducing fire hazards. Use a brush kit to clean the vent from both inside and outside the home. Vacuum out debris and check for any damage or obstructions in the vent line.

Duct Sealing

Check for minor holes and gaps that need sealed up to prevent heat / cooling loss.

E-Mail Support

E-Mail Support, the best way to get quick replies - and for increased accountability.

Electrical Componets Check

Make sure bugs / webs / corrosion is not about to ruin wires causing shorts.

Electronic Leak Detection

Electronic Leak Detection:
Electronic leak detectors can find small refrigerant leaks that soap bubbles may miss. Common types include:

Emergency Call 24/7

Emergency Call:
For HVAC emergencies - 24/7 availability - Rapid response times, Clear communication about arrival estimates, Prioritization of safety issues like gas leaks, Upfront pricing for after-hours service, Follow-up to ensure problem is resolved.

Evaporator Clean

Evaporator Clean:
The evaporator coil is a crucial component of an air conditioning system, responsible for absorbing heat from indoor air. It's typically located inside the air handler or attached to the furnace. A clean evaporator coil ensures efficient heat transfer and proper system operation. Professional cleaning may involve:

Filter

Air Filter:
Air filters are essential for maintaining indoor air quality and protecting HVAC equipment. They come in various types and sizes: Filters are rated using the MERV (Minimum Efficiency Reporting Value) scale, with higher numbers indicating better filtration. Too much filtration can result in air flow and system issues however.

Fin Straightening

Fin Straightening:
Condenser and evaporator coils have aluminum fins that can become bent or damaged, reducing airflow and efficiency. Fin straightening involves:

Fire Hazard Discovery

Check For fire hazard possibilities, such as hot circuit box, or boxes next to a pilot flame.

Fittings and Pipes

These components form the circulatory system of heating, ventilation, and air conditioning units, ensuring that air flows freely and efficiently throughout a building. Regular inspections of fittings and pipes are essential to prevent leaks, blockages, and inefficiencies that can lead to costly repairs or system failures.

Flame Rollout Safety Switch

Flame Rollout Safety Switch:
This safety device is found in gas furnaces and is designed to shut off the gas supply if flames escape the combustion chamber. It's typically located near the burner assembly. The switch activates when it detects excessive heat outside the normal combustion area, preventing potential fire hazards.

Flame Sensor

Flame Sensor:
The flame sensor is a critical safety component in gas furnaces. It's a small metal rod that sits in front of the burner flame. Its purpose is to:

  • Detect the presence of a flame when the gas valve is open

  • Send a signal to the control board to keep the gas valve open

  • Shut off the gas supply if no flame is detected, preventing gas buildup

A malfunctioning flame sensor can cause the furnace to shut off prematurely or fail to ignite.

foundation panel

foundation panels are decorative insulated panels with actual R-value, instead of bare foundation concrete outside of the home. The pay for themselves quickly!

Furnace Repair

Furnace Repair

Gas Line Check

Efficiency: A well-maintained gas line ensures that your HVAC system operates efficiently, reducing energy waste and lowering utility bills.

Longevity: Routine checks help extend the lifespan of your gas lines by addressing small issues early on, preventing major failures down the road.

General Labor

General Labor:
General HVAC labor may include tasks like:

  • Assisting with equipment installation or removal

  • Cleaning indoor and outdoor units

  • Sealing ductwork

  • Insulating pipes and components

  • etc…

Heat Exchanger

Heat Exchanger:
The heat exchanger transfers heat from the combustion process to the air circulating through the home. Inspect for cracks or corrosion which could allow carbon monoxide to enter the airstream. Use a camera scope to thoroughly examine all surfaces of the heat exchanger.
Heat Transfer Inefficiencies: Heat exchangers rely on the temperature differential between two fluids to transfer heat. As the fluids approach thermal equilibrium, the rate of heat transfer decreases, leading to energy loss. This is especially true in parallel-flow configurations, where the temperature difference diminishes more quickly compared to counterflow designs.

Humidifier Suggestions

Humidifier:
Whole-house humidifiers work with HVAC systems to add moisture to the air throughout the home. Proper humidification can improve comfort, reduce static electricity, and protect wood furnishings from drying out.

Ignition Source

Ignition Source:
Modern gas furnaces use various ignition sources to light the burners:

  • Hot surface ignitor: A ceramic element that glows red-hot to ignite the gas

  • Intermittent pilot: A small flame that lights only when the furnace cycles on

  • Direct spark ignition: An electric spark that ignites the gas directly

These systems have replaced standing pilot lights in most newer furnaces, improving safety and efficiency.

Inducer Motor

Inducer Motor:

The inducer motor creates negative pressure to vent combustion gases safely out of the home. Check for proper operation, unusual noises, and signs of wear. Clean the housing and impeller blades. Lubricate bearings if needed.

Infrared Measurements

Infrared Measurements:
Infrared measurements in HVAC involve using thermal imaging cameras to detect temperature differences. This technology is useful for:

  • Identifying air leaks in ductwork

  • Detecting insulation gaps in walls and ceilings

  • Locating overheating electrical components

  • Assessing heat exchanger integrity

  • Evaluating radiant floor heating systems

Infrared cameras can reveal issues not visible to the naked eye, allowing for more precise diagnostics and targeted repairs.

Insulation Check

Insulation Check, ensure pipe insulation is not cracked or missing

Line Pressures

Line Pressures:
Measure refrigerant pressures on both the high and low sides of the system. Compare to manufacturer specifications for the current outdoor temperature. Abnormal pressures may indicate refrigerant leaks, restrictions, or compressor issues.

Moisture Test

Moisture Test will be performed near furnace, and can also be performed in wet areas on several types of materials.

Mold Test

Mold Test must be paid extra toward the lab that processess results

No Trip Charge

No Trip Charge For Lawrence members who are on a plan.

Oil Temperature

Oil Temperature:
For systems with oil-lubricated compressors, check the oil temperature to ensure proper lubrication. Excessively high oil temperatures can indicate compressor problems or refrigerant issues.

Phone Support

Phone Support is offered, you may need to leave a message first, to filter out spam - then you get a call back.

Pressure Safety Switch

Pressure Safety Switch:
The pressure safety switch monitors system pressures and shuts down the compressor if pressures become too high or low. Test switch operation and verify proper cut-out and cut-in pressures. A test may be examined inside the furnace, this detects the difference of ~2 pressures to ensure there is proper separation of, for example, combustion by-products.

Purifier Compatability

Air Purifier suggestions can be made.

Radon Reading

Radon Reading can be performed. For best reading, this should be performed first, while other work is being done. Best reading for accuracy is done when unit is left for 3-30 days.

Refrigerant Acid Test

Acid Test can be performed on refrigerant, to test and warn of compressor burn outs or improper brazing.

Refrigerant Leak Spray

Leak Spray Test:
A leak spray test is a method used to detect small refrigerant leaks in HVAC systems. The process involves:

  • Applying a soapy solution to joints, fittings, and potential leak points

  • Pressurizing the system with nitrogen or refrigerant

  • Observing for bubble formation, which indicates a leak

This test is particularly useful for finding leaks that are too small for electronic detectors to locate reliably.

Refrigerant Levels

Refrigerant Levels will be checked with probes and compared to manufacture specifications / system design / current days temperature and humidity.

Register Obstructions

Register Obstruction Check, will use cameras and mirrors to ensure proper airflow thru exit points.

Rust Inhibiting

Rust Inhibiting untreated and unpainted surfaces. Not only will rust be addressed, but also treated after cleaning.

Seasonal Fan Change

Seasonal Fan Change

Make sure fan direction circulating per season

Shop Vac Cleaning

Shop Vac:
Use a shop vacuum to clean condensate drain lines, remove debris from outdoor units, and clean up after service work. Ensure vacuum has a HEPA filter when working around ductwork or indoor components.

Suggestions and Comments

Suggestions and Comments will always be entertained. Open door policy, email james@hvac.expert

Temperature Safety Switch

A Temperature Safety Switch, also known as a thermal limit switch or high temperature limit switch, is a critical safety component in HVAC systems. Here are the key points about Temperature Safety Switches:

Text Message Support

Text Message Support is the quickest way to get support.

Thermal Imaging

Thermal imaging is a powerful diagnostic tool in HVAC maintenance and troubleshooting. Here's a comprehensive overview of thermal imaging in HVAC:

Warranty Support

Warranty Support

Handle documents yourself, or as me for assistance registering and understanding your units warranties.

Water Pan Treatment

Condensate Pan Treatment:
Condensate pan treatments help prevent the growth of mold, algae, and bacteria in HVAC condensate pans. Common options include: Tablets that slowly dissolve to release biocides and prevent slime buildup. Regular use of pan treatments helps prevent clogs, overflows, and odors. Choose a product rated for your system size and follow manufacturer instructions for placement and replacement frequency

Window / Door Inspection

Inspect around glass for missing seals or trim that can cause air to escape, etc. Replace weatherstripping and similar.