James O'Kelly

Lawrence, KS 66046 | (785) 304-0877 | james@hvac.expert

Objective

Hardworking and results-driven HVAC professional with extensive experience in technical servicing, dispatching, and office operations. Tech-savvy with a strong foundation in website CSS, automation, and Microsoft applications. Known for taking ownership of projects, resolving issues effectively, and consistently seeking opportunities for process improvement and growth. Excited to bring my skills, dedication, and work ethic to a dynamic team.

Certifications & Training

• Certificate of Completion – Peaslee Tech

• GED

• NATE RTW Certification

• Universal 408 EPA Certification

• OSHA Safety Card

• Solicitor's License

• Liability Insurance

Professional Experience

A&H Air Conditioning Heating and Plumbing — Lawrence, KS
HVAC Office and Technician Support
July 2024 – October 2024

• Managed warehouse operations, including receiving, ordering parts, and coordinating equipment logistics.

• Independently performed planned inspection calls and provided on-site assistance to technicians.

• Dispatched technicians, organized service schedules, and ensured efficient resolution of customer issues.

• Handled invoicing, warranty processing, and customer payment collections.

• Created and managed purchase orders (PO) and work orders (WO) to streamline workflows.

• Actively implemented process improvements, increasing overall efficiency and client satisfaction.

Menards — Lawrence, KS
Acting Floorcovering Manager
August 2017 – Present

• Directed sales, stocking, and order management for the floorcovering department.

• Managed inventory levels, overstock organization, and promotional layouts to maximize efficiency and sales opportunities.

• Assisted customers with invoices, carpet cutting, tile sorting, and order fulfillment.

• Designed and maintained displays to drive sales and improve product visibility.

• Effectively resolved customer concerns, ensuring satisfaction and repeat business.

• Proactively identified areas for improvement and trained across multiple departments, showcasing adaptability and leadership.

Key Skills

• HVAC Systems & Maintenance

• Dispatching & Scheduling

• Customer Service & Issue Resolution

• Warehouse Logistics & Inventory Control

• Inventory Management & Overstock Coordination

• Sales & Invoice Management

• Promotional Layout & Display Design

• Website Fundamentals: CSS & Automation

• Microsoft Applications (Word, Excel, PowerPoint, Outlook)

• Purchase & Work Order Creation

• Process Improvement Initiatives

• OSHA Compliance